Privacy Policy

SwiftHaul Logistics ("SwiftHaul", "we", "us", or "our") is a freight and logistics platform headquartered at 15593 Long Horn Dr, Casper, WY 82601, United States. We provide air, ocean, road, and last-mile logistics services to enterprise shippers and their customers worldwide.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our tracking portal, or engage our logistics services. Please read it carefully. If you disagree with its terms, please discontinue use of our services.

We collect information in the following categories:

Information you provide directly:

• Identity data: name, company name, job title
• Contact data: email address, phone number, mailing address
• Shipment data: sender and recipient names, addresses, package dimensions, contents description
• Account data: login credentials, account preferences, communication history
• Financial data: billing address, payment method details (processed via PCI-compliant providers — we do not store raw card numbers)

Information collected automatically:

• Usage data: pages visited, features used, click paths, session duration
• Technical data: IP address, browser type and version, device identifiers, operating system
• Tracking events: scan milestones, GPS coordinates of delivery vehicles during active transit
• Cookies and similar tracking technologies (see our Cookie Policy for details)

Information from third parties:

• Carrier and customs data: shipment status updates from partner carriers and customs authorities
• WooCommerce and e-commerce integrations: order data synced from connected stores
• Credit and compliance checks: trade compliance and sanctions screening data

We use the information we collect to:

• Provide, operate, and improve our logistics and tracking services
• Process shipments, customs declarations, and delivery notifications
• Send transactional communications (shipment confirmations, status updates, delivery proofs)
• Respond to enquiries and provide customer support
• Fulfil legal and regulatory obligations, including customs and trade compliance
• Detect and prevent fraud, abuse, and security incidents
• Analyse platform usage and improve our products
• Send marketing communications where you have given consent or we have a legitimate interest

We process your data on the following legal bases: contract performance (to deliver your shipments), legal obligation (customs and tax compliance), legitimate interests (fraud prevention, network security, service improvement), and consent (marketing emails, non-essential cookies).

We may share your information with:

• Carrier partners: airlines, ocean carriers, road haulage providers, and last-mile couriers required to execute your shipments
• Customs and government authorities: as required by import/export regulations in relevant jurisdictions
• Technology service providers: cloud infrastructure, email delivery, payment processors, and analytics tools operating under data processing agreements
• Professional advisors: lawyers, auditors, and insurers under confidentiality obligations
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to continuity of this policy

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

SwiftHaul operates globally. Your information may be transferred to, stored in, and processed in countries outside your country of residence, including the United States, European Economic Area member states, the United Arab Emirates, and Singapore. Where required, we apply appropriate transfer mechanisms such as Standard Contractual Clauses approved by the European Commission.

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typical retention periods:

• Shipment records: 7 years (tax and audit requirements)
• Account data: duration of the business relationship plus 2 years
• Marketing preferences: until withdrawal of consent
• Website analytics: 26 months in aggregate form

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal retention obligations)
• Object to or restrict processing
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at Contact@swifthaul.com. We will respond within 30 days.

We implement industry-standard technical and organisational measures to protect your information, including TLS encryption in transit, AES-256 encryption at rest, role-based access controls, regular penetration testing, and SOC 2-aligned security practices. However, no method of transmission over the internet is 100% secure.

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date and, where appropriate, by email. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

For privacy-related questions or to exercise your rights, please contact: